At Leni Chopper, customer satisfaction is a priority. We strive to ensure every product meets quality expectations. If, for any reason, you are not satisfied with your purchase, our return and refund process is designed to be simple and fair.
Eligibility for Returns
- Products can be returned if they are:
- Damaged upon delivery.
- Faulty or malfunctioning.
- Not as described in product details.
- Requests for returns must be made within 7 days of receiving the order.
Condition of Returned Products
- Returned products must be:
- Unused and in original packaging.
- Accompanied by proof of purchase (order confirmation or invoice).
- Products showing signs of use or damage (not caused during delivery) will not qualify for a return.
Refund Process
- Once your returned product is received and inspected, a confirmation email will be sent.
- Refunds will be processed via cash refund or replacement only, in line with our cash on delivery method.
- Processing of refunds may take up to 7–10 business days after return approval.
Non-Returnable Items
Customized products, personal care items, or products used beyond initial inspection are non-returnable.